Cricket Dispute Resolution

• Opt Out
• FAQs
• Arbitration Opt Out
  Request Form
• Customer Proprietary
  Network Information
  (CPNI) Opt Out
  Request Form

Frequently Asked Questions

1. What does it mean to "opt out" of arbitration?

Under Cricket’s Terms and Conditions of Service, all legal claims must be resolved by binding arbitration or in small claims court, unless you chose otherwise. If you want to be able to sue Cricket in court (other than small claims court), or to participate in a class action in court, you must submit a valid request to opt out of the arbitration process. You can do this by completing the opt out form on this website.

2. How long do I have to opt out?

You may opt out of arbitration at any time within sixty (60) days of the date when you activate a new line of service. If you miss the sixty (60) day deadline, your opt out will not be effective.

3. What is an arbitration?

Arbitration is a process to resolve legal claims outside of court. Arbitrations are conducted by a neutral decision maker appointed by the arbitration forum. The procedures in arbitration are more informal and usually faster than lawsuits in court, and you can receive the same relief for your individual claims in arbitration that you could in court, but the procedures are different in arbitration. For example, in arbitration there is no jury, you cannot bring or join in a class action and there is limited opportunity for review or appeal of an arbitration decision.

You may get more information about arbitration at www.adr.org.

4. Do I have to opt out for each line of service that I have, even if they are on the same account?

Yes, you must opt out for each phone number or line of service on your account.

5. Do I have to opt out each time I accept the Terms & Conditions for the same line of service?

No. If you properly opted out within sixty (60) days of activating your service, you do not need to opt out again.

6. Can I opt out if I upgrade my handset or change my service?

No, the opt out is available only to new lines of service.

7. How long is the opt out effective?

A valid opt out for a line of service will remain effective for as long as you have it.